Is Shinco by Videotex Noida a Trustworthy LED TV? Understanding Quality and After-Sales Service

Shinco by Videotex Noida is an Indian brand that has gained some recognition for its LED TVs. However, while the product quality and initial experience may be satisfactory, the brand's after-sales service leaves much to be desired.

Product Quality

As a longtime user of the Shinco 42 inches QLED TV since January 2018, I can confidently say that the picture quality is outstanding. The TV has been stable and reliable without any issues until today. However, the interface can be a bit slow, and the lack of Android updates is a drawback for modern TV users.

Positive Aspects of the Product

The QLED picture quality is remarkable, offering exceptional visual experiences. The initial setup and installation were handled very efficiently, which left a positive impression. Despite the lack of Android updates, the basic functionalities of the TV are well-served by traditional inputs like LAN.

After-Sales Service: A Major Concern

My experience with Shinco's after-sales service has been overwhelmingly negative. When the TV stopped responding after using it for about six months, I promptly logged a complaint. The technical team took over a month to visit, during which time my TV was rendered non-functional. When they finally arrived, they identified the motherboard as the issue, but it was unavailable. Three months later, my TV is still dead, and there has been no further response from the company.

Why the After-Sales Service is a Concern

Slow Response Time: The technical team took a significant amount of time to address the problem, which is unacceptable in today's market where quick service is expected. Inadequate Spare Parts Availability: The inability to provide the necessary spare parts, such as the motherboard, delays the repair process and leaves the customer frustrated. Customer Voice Ignored: Despite multiple complaints, there has been no meaningful communication or effort to resolve the issue, indicating a lack of customer-centric approach.

Conclusion: An Investment to Consider

While Shinco by Videotex Noida offers an excellent product for those looking for a big display at a low cost, the brand's after-sales service is a significant drawback. If you're after a reliable smart TV with regular software updates, it may be worth considering other brands that offer better support and maintenance.

Alternative Solutions

Smart TV Box: For a smart TV experience, you can opt for a smart TV box from providers like Airtel or TataSky. This approach adds the necessary functionality without the downsides of the outdated firmware on the TV itself. Regular Software Updates: Ensure that the smart TV box or connected device you choose supports the latest software updates to keep your TV running smoothly. Third-Party App Stores: If you do decide to stick with Shinco TV, consider using third-party app stores to get the features you need, but be prepared for potential performance issues.

In conclusion, while Shinco by Videotex Noida offers a quality LED TV at a reasonable price, potential buyers should carefully weigh the potential for after-sales issues against the benefits of the product. For the best overall experience, it may be worth considering alternative options that offer better long-term support.