Configuring Admin New Order Email Notifications in Magento 2

Sending admin new order email notifications in Magento 2 is a crucial aspect of maintaining an efficient and well-organized online store. This comprehensive guide provides a step-by-step approach to setting up this feature, ensuring all your email configurations are correct and functioning as expected.

Step 1: Configure Email Sending Settings

Log in to your Magento Admin Panel

Start by logging into your Magento 2 Admin Panel. This is where you will configure the necessary settings to ensure that new order emails are sent correctly.

Navigate to Email Settings

From the Admin Panel, navigate to Stores Configuration. In the left sidebar, under the Sales section, expand Sales Emails.

Set Up Order Email Notifications

Enabled: Ensure that the Send Order Email Copy To option is enabled. Enter the email addresses to which you want to send a copy of the order email, separated by commas. Send Order Email Copy Method: Choose whether to send the copy as a Copy, Carbon Copy (CC), or Blind Carbon Copy (BCC).

Step 2: Configure Email Templates

Access Email Templates

Still under Stores Configuration, expand the Sales Emails section. Select the Order section.

Choose the Default Template

Here, you can choose the default email template from the Order dropdown. If you wish to customize the template, you can do so under Marketing Email Templates.

Create Custom Templates

Under Marketing Email Templates, create new email templates based on the default ones to tailor the content to your specific business needs.

Step 3: Check Email Sending Configuration

For a thorough setup, it's essential to verify the email sending configuration. Navigate to Stores Configuration Advanced System Mail Sending Settings. Ensure that your mail settings are correctly configured, especially the SMTP settings if you are using a custom mail server.

Step 4: Testing the Configuration

Place a Test Order

To test the configuration, go through the checkout process on your frontend and place a test order. This will help you verify that the admin email receives the new order notification.

Additional Considerations

There are a few additional considerations you should keep in mind to ensure smooth operation:

Server’s Email Sending Capabilities: Check if your server’s email sending capabilities are supported. You may need to use an SMTP extension for better reliability. Magento Cron Jobs: Ensure that your Magento cron jobs are set up correctly as they are responsible for sending out scheduled emails.

Troubleshooting

If you aren't receiving expected emails, check the following:

Spam/Junk Folders: Make sure to check if the email was mistakenly sent to your spam or junk folder. Magento Logs: Look for any errors related to email sending in the var/log/ directory. Email Configuration Settings: Verify your email configuration settings in the admin panel to ensure they are set up correctly.

By following these steps, you should be able to successfully configure and send admin new order email notifications in Magento 2, ensuring your store operates smoothly and efficiently.